Returns & refunds

Because you pay on delivery, you can check the parcel before paying. If the package is visibly damaged, you may refuse it and the courier will bring it back to us at no cost to you.

You can return a product within 7 days of delivery if it is unopened, unused and in its original sealed packaging.

For hygiene reasons, cosmetics and skincare that have been opened or used can't be returned, unless they are damaged or faulty.

If you receive a damaged, leaking, faulty or wrong product, contact us within 48 hours of delivery with a photo of the item. We will replace it or refund you, at no extra cost.

• Contact us on WhatsApp or by email with your order number and the reason for the return.
• We will confirm whether the item can be returned and arrange the collection.
• Once we receive and check the item, we refund you within 7 working days.

As orders are paid in cash, refunds are made by bank transfer to an account in your name, or as a replacement product if you prefer. Delivery fees are refunded only when the return is due to our mistake (damaged, faulty or wrong item).